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FAQ

General

What is Tinyhood Experts?

Parenting brings questions. With Tinyhood, you can have access to message vetted and parent-approved experts on topics ranging from Breastfeeding and Sleep to Potty Training and Nutrition to get all of your parenting questions answered.

Why Tinyhood Experts?

Now you can private message with parenting experts from your phone or computer, and get the help you need, when you need it most. • We Are Certified Our parenting experts hold top certifications in their fields and have a successful track-record of helping other moms. • We Are On-Demand Get the personalized answers you need, more conveniently than waiting days or weeks for a class, group meet-up, or booked appointment. • We Are Here For You We understand that each situation is unique and will never force a one-size-fits-all philosophy on you. We are here to help and listen.

What kind of parenting issues do you help with?

Our top vetted experts are ready to help answer a variety of parenting questions. We have experts available in the following topics: • Breastfeeding • Sleep • Pediatric Nutrition • Potty Training • Developmental Milestones • Behavior and Discipline • Baby and Kids Gear • Mom’s health and exercise • Pregnancy • Newborn Care

How do you find your experts?

All of our experts are carefully vetted by our team, ensuring we have the highest quality people in their fields here to help you. Before hiring, each expert’s resume is reviewed, the applicant is screened and interviewed. We look for experts who hold high credentials in their fields and have extensive experience working with families.

How much does it cost?

Our services are available on a per-chat basis. While most experts can charge upwards of $200 or more per session, it only costs $19 for you to receive unlimited chat support for 48 hours.

How do the chats work?

A chat provides you with 48 hours of unlimited messaging support with your expert. After signing up and purchasing a chat, your question will be sent to your expert for review. Your consultant will reply to you and begin an ongoing dialogue to help answer your questions. During your chat, you can send as many messages to your expert as you want. Experts typically check-in and reply on average 2-3 times a day.

Breastfeeding

What kind of breastfeeding issues do you help with?

Our top vetted lactation consultants are ready to help you with a variety of breastfeeding issues. The most common issues moms come to us with are: • Milk supply concerns • Baby’s latch concerns • Pain and soreness • Mastitis • Engorgement and clogged ducts

What if I want more than chat support?

We also offer both video and phone call breastfeeding support. Moms with babies struggling with latch issues find these packages particularly helpful as they enable our lactation consultants to see babies latch and provide live recommendations. Once you start chatting with your expert you can request to purchase a video or phone consult in addition to your chat.

Who are your Lactation Consultants?

Tinyhood's Lactation Consultants are all International Board Certified Lactation Consultants (IBCLCs). While we appreciate the work of CLCs, doulas and other lactation educators, we are committed to ensuring the highest level of support and expertise for our moms and therefore require the highest level certification for our lactation professionals.

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